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Classification category II commitments ()

The Office de Tourisme Intercommunal du Canal du Midi au Saint Chinian (intercommunal tourist office for the Canal du Midi to Saint Chinian area) belongs to the network of Offices de Tourisme de France (French tourist offices).

In December 2016 the tourist office was awarded the Category 2 classification. The whole team is proud of this recognition, which highlights the quality of its work and that of its partners.

Pending its upcoming Category II classification, it has committed itself to applying the criteria for this category:

 

 

  • Provide you with easy access to a reception area and an information area.
  • Facilitate your processes.
  • Offer you furniture where you can sit down.
  • Provide you with free information on local tourist attractions.
  • Display and circulate its opening dates in at least 2 foreign languages.
  • Offer you free-to-access WiFi.
  • Open at least 240 days a year, including Saturdays and Sundays during the tourist season or events.
  • Reply to your letters all year round.
  • Guarantee a permanent reception service from staff who can speak at least two foreign languages.
  • Guarantee the provision of tourist maps, plans and guides in paper format.
  • Provide you with access to its trilingual website.
  • Also circulate its tourist information in paper format, translated into at least two languages, in relation to:
  • All rated tourist accommodation, mentioning at least the name of the establishment, the address details, the email address, the website address, the telephone contact details and the rating level  
  • Monuments and cultural, natural or leisure attractions, mentioning the rates, public opening dates and times, the website and the telephone and address details  
  • Events and organised activities
  • Emergency phone numbers
  • Update its tourist information every year.
  • Display the emergency phone numbers outside.
  • Present all qualifying offers within its working area for all customers.
  • Process your complaints and measure your satisfaction.
  • Follow a quality control process.
  • Offer you access to a tourist information assistant
  • Guarantee that the information on local tourist attractions is reliable and up-to-date.

 

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